CSR II Operations (Temporary, Remote McAllen, TX) at Maximus | 9to5 Jobs USA

Job Description

CSR II Operations (Temporary, Remote McAllen, TX)

Company: Maximus

Location: Tysons Corner, Fairfax County

Salary: $41,393 / year

Category: Customer Services Jobs

Essential Duties and Responsibilities: – Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). – Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. – Uses computerized system for tracking, information gathering, and/or troubleshooting. – Provides feedback when needed, provide input on call trends, processes, procedures, and training. – …