Technical Support Specialist 1 at Sourcebooks | 9to5 Jobs USA

Job Description

EXTERNAL LISTING — SOURCED FROM JOB NETWORK

Technical Support Specialist 1

Company: Sourcebooks

Location: Naperville, DuPage County

Salary: $65,210 / year

Category: IT Jobs

We’re looking for a detail-oriented, service-minded IT Technical Support Specialist, Level I to join our dynamic IT team. In this frontline role, you’ll be a first point of contact for staff IT needs, responding to support requests across email, Teams, tickets, and in person. You’ll diagnose and resolve everyday technical issues, document troubleshooting and solutions, contribute to our knowledge base, conduct IT orientations and user training, and support company webinars and meetings. You’ll …