Specialist, IT Desktop Support at ICU Medical | 9to5 Jobs USA

Job Description

Specialist, IT Desktop Support

Company: ICU Medical

Location: Southington, Hartford County

Salary: $50,926 / year

Category: IT Jobs

Description Position Summary As a member of the IT Desktop Support team, this position is responsible for interfacing with the IT Service Desk as a 2 nd level escalation in user communication and technical support. This position will work extensively within the Incident, Service Request, Knowledge, and Asset Management processes; ensuring proper troubleshooting, restoration, and completeness of services requested by the customer or internal IT teams. Technology support is focused on all desktop…