IT Support Specialist I at Alivi TPA of Florida, LLC | 9to5 Jobs USA

Job Description

IT Support Specialist I

Company: Alivi TPA of Florida, LLC

Location: Seybold, Miami-Dade County

Salary: $57,880 / year

Category: IT Jobs

Service & Ticket Management Monitor and triage requests via phone, email, and the Jira Service Management (JSM) portal; meet defined SLAs (first response, updates, and resolution). Use clear customer-facing and internal notes; document steps taken, root cause (when known), and resolution. Escalate unresolved or high-impact issues to the appropriate resolver group with complete context. Endpoint Support Support Windows 10/11 devices, peripherals, and printers; perform break/fix, driver updates, …