IT Support Specialist at My Wireless | 9to5 Jobs USA

Job Description

IT Support Specialist

Company: My Wireless

Location: South Main, Orange County

Salary: $37,440 - $41,600 / year

Category: IT Jobs

Description Position Summary The IT Support Specialist I (Level 1) is an entry-level role based at the My Wireless corporate office in Santa Ana, CA. It provides first-level technical support to My Wireless AT&T retail locations and also manages onsite IT inventory, including iPads, firewalls, and the hardware stores use for transactions. This position focuses on ticket intake, issue triage, escalation, hardware staging, and shipping, while building exposure to IT projects and higher-level supp…