Affil Spprt Ctr – Support Spec at HQ | 9to5 Jobs USA

Job Description

Affil Spprt Ctr – Support Spec

Company: HQ

Location: Americus, Sumter County

Salary: $55,140 / year

Category: Admin Jobs

Opportunity Type: Regular Summary: JOB SUMMARY Provides high-level administrative support in the contact center, assisting with quality assurance, escalated issues, and continuous improvement. Key Responsibilities: ESSENTIAL DUTIES 1) Handles advanced or escalated customer service requests and complaints. 2) Assists with quality monitoring and process documentation. 3) Supports new staff training and onboarding. 4) Compiles and reviews service and performance reports. 5) Coordinates with IT and…