Bilingual Customer Service Representative I - Spanish/English - Bronx, NY at Maximus | 9to5 Jobs USA

Job Description

Bilingual Customer Service Representative I - Spanish/English - Bronx, NY

Company: Maximus

Location: High Bridge and Morrisania, Bronx

Salary: $31,084 / year

Category: Customer Services Jobs

Essential Duties and Responsibilities: - Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels. - Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines. - Perform initial eligibility screening for services using defined criteria and procedures. - Review and screen applications and supporting documentation for completenes…