Customer Service Rep 1 (Remote) at Central Research | 9to5 Jobs USA

Job Description

Customer Service Rep 1 (Remote)

Company: Central Research

Location: Martinez, Columbia County

Salary: $90,000 / year

Category: Customer Services Jobs

Position Summary: The FEMA Call Center Customer Service Representative (CSR) serves as a direct telephone point of contact for individuals registering for federal disaster assistance, callers seeking information about a prior registration, and individuals seeking referrals to disaster relief programs and other assistance providers. The CSR conducts customer interactions with patience, tact, courtesy, and professionalism; determines the caller’s needs; provides approved instructions and referral…