Customer Service Representative – Client Support at Maximus | 9to5 Jobs USA
Job Description
Customer Service Representative – Client Support
Company: Maximus
Location: Athens, Henderson County
Salary: $26,469 / year
Category: Customer Services Jobs
Essential Duties and Responsibilities: – Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements. – Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers. – Track, document, and recor…