Customer Service Representative – Healthcare at MAXIMUS | 9to5 Jobs USA

Job Description

Customer Service Representative – Healthcare

Company: MAXIMUS

Location: East Lake-Orient Park, Hillsborough County

Salary: $42,454 / year

Category: Customer Services Jobs

Essential Duties and Responsibilities: – Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters). – Calls are basic and routine. – Uses computerized system for tracking, information gathering, and/or troubleshooting. – Provides feedback when needed, provide input on call trends, processes, procedures, and training. – May respond to customer inquiries by referring them to published materials, se…