IT Level II Support Specialist at FOCUS Broadband | 9to5 Jobs USA
Job Description
IT Level II Support Specialist
Company: FOCUS Broadband
Location: South Brunswick, Brunswick County
Salary: $32,470 / year
Category: IT Jobs
Full-time Description Essential Functions: · Handle problem recognition, research, isolation, resolution, and follow-up for complex user problems. · Log and track client issues using a ticketing system and maintain historical records and related problem documentation. · Accountable for OS image creation / management and deployment strategies: o Hardware distribution o Software distribution o Device management o Security remediation o Computer patching o Network monitoring · Responsible for user…