Job Description
IT Service Desk Analyst
Company: Michael Page
Location: Chelsea and Clinton, Manhattan
Salary: $124,800 – $145,600 / year
Category: IT Jobs
IT Support Specialist Provide Level 1 and Level 2 Service Desk support across desktop, server, and end-user environments. Manage incidents and service requests through ServiceNow, ensuring SLA targets are met. Deliver onsite and remote support to employees across North America and international offices. Troubleshoot and resolve issues involving Windows, Office 365, Microsoft Teams, VPN, Citrix, and collaboration technologies. Support voice and video conferencing platforms including Webex, Cisco…