Limited-Service Spanish-Bilingual Call Center Supervisor at Maximus | 9to5 Jobs USA

Job Description

Limited-Service Spanish-Bilingual Call Center Supervisor

Company: Maximus

Location: Ben Claire, Minnehaha County

Salary: $53,510 / year

Category: HR & Recruitment Jobs

Essential Duties and Responsibilities: – Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed. – Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources. – Develop work schedules and assign duties to direct report personnel to ensure efficiency. – Evaluate employees’ job performance and recommend appropriate personnel action,…