Senior IT Support Specialist at XS Brokers Insurance Agency | 9to5 Jobs USA
Job Description
Senior IT Support Specialist
Company: XS Brokers Insurance Agency
Location: Quincy, Norfolk County
Salary: $82,000 – $92,000 / year
Category: IT Jobs
The Senior IT Support Specialist serves as an escalation resource for the IT Service Desk at XS Brokers Insurance Agency. This role handles escalated incidents from the Help Desk, delivers advanced troubleshooting across endpoints, identity, networking, and application layers, and actively participates in IT projects and continuous improvement initiatives. Operating with greater autonomy than Tier 1 staff, the Senior Specialist provides informal mentoring and technical guidance to junior team m…