Technical IT Support Specialist - Chicago, IL at Buckeye Mountain | 9to5 Jobs USA

Job Description

Technical IT Support Specialist - Chicago, IL

Company: Buckeye Mountain

Location: Chicago, Cook County

Salary: $67,610 / year

Category: IT Jobs

The Role We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk, you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself or get the right engineer involved. You will own monitoring across our network, cloud, and NaaS environments, serve as the first-level escalation for technical issues, and support end…