The Workstation Support Specialist’s role is to provide support for a complex computing environment in the areas of hardware, software and network to users within the unit. Ensure proper computer operations so that the clients can accomplish organizational tasks and goals. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop and/or remote support. Responsible for the oversight of IT support in a designated area while providing necessary maintenance, installation and troubleshooting of specialized software, peripherals, and other proprietary technology equipment. Work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Additional Info

University of Nebraska employees enjoy a flexible benefits program allowing you to customize your benefits to suit your personal needs; paid vacation and sick leave in addition to 13 paid holidays; access to career-advancing educational programs, including and employee and dependent tuition benefit applicable at any of the NU campuses; and immediate vesting pre-tax retirement benefits.

Bachelor’s degree

5 years experience with desktop and/or IT helpdesk

Thorough knowledge and experience with Microsoft windows and/or Apple Mac OS operating systems, software application administration, and hardware

Experience with direct customer support

Equivalent combination of education and experience, that provides the required knowledge, skills, and abilities may be considered.

Experienced with technology research and development and procurement

Experience with managing vendor interactions

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to managing, supporting and motivating staff; committed to the ideals of a major public research university.

Please note: Sponsorship will not be offered for this position.

This position is not eligible for an alternative worksite arrangement and will be located on-site in Mead/Ithaca, NE.